Refund policy

1. Overview

At MR Cook Enterprises LLC, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through Apexsimulators.com. Not all items are eligible for a refund

Summary

  • Region: United States
  • Return window: 30 days total, but damage must be reported within 48 hours of delivery
  • Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
  • Return shipping: Customer is responsible for return shipping costs unless the item is defective or damaged on arrival.
  • Restocking fee: 15%-30% of the product price for approved returns

2. Contact Information

To start a return or report damage, contact our customer service team:

Hours: Monday to Friday, 9 AM to 5 PM EST

3. Eligibility for Returns

Returns are accepted under the following conditions:

  • The item arrived damaged, defective, or incorrect
  • The customer wishes to return a new item within the policy window
  • The damage or issue was reported within 48 hours of delivery and the product is returned within 30 days of delivery
  • The item is unused and includes all original packaging and accessories
  • All returns must be approved by Apex Simulators before anything should be returned.

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

4. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem

We will review the information and, if approved, provide instructions.

5. Return Shipping and Fees

Restocking Fee: All returned items are subject to a 15%-30% restocking fee based on the product type and brand. This amount will be deducted from your refund total. Exchanges for the same item will not incur a restocking fee.

Please do NOT send an item back before it has been approved by Apex Simulators.

6. Refunds and Replacements

  • After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
  • If your product is eligible for a refund, it will issued to the original payment method within 10 business days after approval. 
  • If you prefer, we can send a replacement item instead of a refund

7. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.

8. Non-Returnable Items

We cannot accept returns for:

  • Items reported after 48 hours of delivery
  • Items damaged due to misuse or neglect
  • Items not returned within 30 days of delivery

9. Cancellations

  • Our dedicated team starts bright and early to prepare your orders—often before our friendly customer service crew has even had their first cup of coffee. We do our best to accommodate order changes or cancellations before processing begins. However, if we’ve already invested time in preparing your order, we reserve the right to apply a restocking fee.
  • Once shipped, cancellations are not possible. You must follow the return process outlined above.

10. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

11. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from MR Cook Enterprises LLC, you agree to this Return and Refund Policy.

MR Cook Enterprises LLC
support@apexsimulators.com
770-626-9646